The products will only be exchanged if we have failed to deliver the right size. All the sizes are clearly mentioned on our website and it is the customer’s responsibility to check the sizes before ordering. In case the customer orders the wrong size, there would be 25% deduction in price for the exchange item.
As we make on order basis, the size exchange would only be done if the issue is at SHIGAR‘s end. The exchange request will only be entertained within 7 days of receiving the products.
The customer would be liable to pay the courier charges to return the product to our address.
After 7 days it will be solely company decision to fulfill your request or not.
SHIGAR holds the authority to reject any exchange claim if not met with company policy as mentioned in above paragraph. For exchange message us on instagram or facebook
Refund or return will only occur if :-
1. The wrong item was sent.
2. The item is defective.
3. The item was damaged in shipping.
You can claim refund within 7 days by the date it delivered to you. In case of refund the customer is responsible for sending the item back to us and we will process the refund after receiving the item
Please note that cash refunds will only be given on damaged articles if a fresh item is not available. We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full cash refund by messaging us on instagram or facebook
In case of COD once a refund is confirmed we will initiate it either by issuing a voucher. Customer will be responsible for paying the shipping cost of returning item. Please note that your shipping cost is non-refundable
Please note that the clearance sale items will not be refunded neither can be exchanged for another sizing. ash refund will not be applicable on clearance sale items.